This website is owned and operated by Jupe by Jackie B.V. ("we", "us", "JBJ", "Jupe by Jackie B.V.").
I can’t find a certain item in your web shop, is there any chance I may find it elsewhere? The best way to get a hold of the items that are not available in the web shop is to contact us via email firstname.lastname@example.org. That way, your order will receive priority when the item comes back in stock. Another way to find items is to visit one of our stores and retailers. Please see the contact details
How do I find my size?
Take a look at our size guide and compare with your own size. If you have any further questions, you are welcome to contact us and we will assist you.
How do I return an item?
During the 10 days following the delivery of your order, you may request a refund of items, which you must return to us in perfect condition and accompanied by the original invoice. Shipping charges on returned merchandise are at the customer’s expense. Refunds for returned merchandise will be made to the original purchaser’s credit/banking card within two weeks of the return of the product. For security reasons, we do not save your payment information in our database.
Will there be any additional costs to my order?
We charge shipping on all orders, please go to checkout to check your shipping cost. Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes. These additional charges must be rendered by you in order for your package to clear customs.
OTHER COMMON QUESTIONS:
What payment methods does Jupe by Jackie accept? You can pay using iDeal, Visa, Eurocard, MasterCard.
Is it safe to use my credit card online at www.jupe-by-jackie.com ?
At Les Affaires 40 , your personal online security is important to us. To help ensure that your shopping experience is safe, simple and secure we use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. When placing an order, you can immediately check the security validity by clicking the SSL logo at checkout.
To ensure that your information is kept private, we do not process or store any payment information in our database.
ORDER AND TRACKING
Can I change my order?
An order cannot be changed once the merchandise have been processed at our logistical center. However, items may still be returned within 10 days after you have received them. In such cases, shipping charges on the returned merchandise are at the customer’s expense. Check the order status in your profile pages to see if the order has been sent.
If your changes arrive to our logistical center in time, we may be able to change the order. Please contact us as soon as possible and notify us of the changes you wish to make. Make sure to have your order number available. Visit our contact page for information on how to reach us.
When will my order be shipped?
If the item(s) is in stock we will try our utmost to ship within 3 working days, with a maximum of 8 working days. For dresses it can occur that they are still in production. In that case shipment can take up to one month. Please mail us at email@example.com for specific details on the delivery term of each dress.
How will will my order be shipped?
Ties will be shipped in boxes as can be seen below.
Where is my order?
Once your order has been approved, you will receive email confirmation of your shipping details and a tracking number. Sign in to your account and click ”My Profile”, where you will be able to see where it is and get the latest shipping status.
Can I add items to my order?
Additional items must be handled as a separate order in the web shop. If the first order has not already been processed at our logistical center, we may be able to send all items in the same shipment. In such case, one shipping charge will be refunded to the original purchaser’s credit card. To improve your chances of receiving all items in the same shipment, please let us know about your orders as soon as possible. View our contact pages to find out how to get in touch with us.
Can I order over the phone?
If you prefer to order your JBJ products by phone, please send an e-mail to firstname.lastname@example.org and you will be contacted by phone shortly.
RETURNS AND EXCHANGES
I have received a faulty product, what should I do?
We will help you manage the shipment back to us, and make sure a new item is sent to you. Since we need to establish the details of the damage before we decide how to return the item, please do not send anything back to us without our knowledge and confirmation.
View our contact pages to find your preferred way to reach us
Can I exchange for a more expensive product?
For security reasons, we do not save your payment information in our database. Therefore, you are not able to exchange an item for a more expensive one.
How long time does it take for my order to arrive? Shipping usually takes between one and three days, but may take up to five days for some destinations.
Is my package insured?
All items are insured against theft and accidental damage whilst in transit from JBJ warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. In the same way the costumer have the responsibility items during returns.
Will my JBJ favorite be restocked?
We will add items to the web shop as soon as it comes into stock. Unfortunately, we cannot always tell you when this will be.
The best way to get a hold of the items that are not available in the web shop is mostly contact us directly. That way, your order will receive priority when the item comes back in stock. Another way is to go to visit one of our stores or retailers.
How can I contact you?
For inquiries regarding the web shop, visit our contact page.